ORDERS

 

Please note that our jewellery is handmade to order. So please kindly allow 2-4 weeks for us to make the piece(s) before each shipment.

 

All items purchased from Natural Jewellery Museum are FINAL SALE as our jewellery are handcrafted just for you. So please consider this as you finalise your selection.

 

 

PAYMENT

 

Our online store currently only accepts PayPal. You can still use this payment method without a PayPal account.

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Prices indicated in our online store are in USD.

 

 

SHIPPING

 

We offer free worldwide shipping on orders over $600 .

 

We deliver worldwide via DHL Express. All DHL deliveries are tracked and must be signed for.

 

Delivery time depends on each destination, usually 3-7 business days. 

 

Please allow 2-4 weeks for your order to be handcrafted before each shipment. We will notify you once your order has been shipped. You will receive a confirmation email with tracking details.

 

 

DUTY AND TAXES

 

Duty and taxes are not included in our invoices. Please pay taxes and customs fees in accordance with the laws and regulations of your countries. Customs and import duties are the responsibility of the recipient.

 

You will be notified by the carrier for further process once the package reaches your destination country.

 

The tax calculation method varies from country to country. They will be calculated and billed based on the Invoice. Natural Jewellery Museum is not responsible for the cost of clearing your order through customs or other costs that may occur during delivery of your items in your countries.

 

 

RETURNS

 

As a small independent brand, we are not able to process any returns and exchanges.

 

However, if you are unhappy with your purchase or in the rare event that items are delivered faulty or damaged, please contact us here

 

We reserve the rights to deny unreasonable refunds.

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REPAIRS

 

We do not offer repair services.

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PRODUCTS

 

All jewellery are handmade; each piece and material is expected to have natural variations. A trace of artisan process or a slight change in colours or patterns are part of the handcrafted nature and are not considered a manufacturing defect.

 

Our gemstones are natural stones; therefore, they can have shade variations and different characteristics.

 

Please note that the colour of the product seen on your computer and phone may differ slightly from the actual product colour according to the different characteristics of each devices’ screen.

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Warning: Please take extra care when wearing our jewellery that consists/incorporates glass. We use mineral glass which is relatively hard and durable. In normal use, the glass is sufficiently resistant to wear and tear. However, they provide limited protection against shocks like strong hit which, in some cases, may cause breakage of the pieces and may cause injury. Accordingly, Natural Jewellery Museum is not liable for any cases of injury caused by breakage or chipping of the glass.

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TRADEMARK, COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

 

All contents and information included on our website and its associated mobile site are the property of Natural Jewellery Museum. All contents are copyright and prohibited to reproduce all or any part of the contents.